We do not offer refunds on livestock only credit through our guarantee. We do not refund or credit any shipping costs. We do not offer returns on livestock. Guarantee applies to online orders only. Any order cancellations will be credited for 1 year or refunded with a 20% restocking fee. At this time we offer an arrive alive guarantee on non-coral inverts, 10 day guarantee only applies to corals. DO NOT remove the coral from the plug for 10 days or this will void your 10 day guarantee. Livestock credit cannot be used for shipping. Packs & discounted corals get either replacements or credit for amount paid, not items original price.Shipping corals outside of the US is prohibited by law. If you transport or ship your package outside of the US or to an exporter your guarantee is void and we will not be responsible for your shipment.
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Please call us if disabled or impaired for help ordering.