We do not offer refunds on livestock only credit through our guarantee. We do not refund or credit any shipping costs. We do not offer returns on livestock. Guarantee applies to online orders only. Any order cancellations will be credited for 1 year or refunded with a 20% restocking fee. At this time we offer an arrive alive guarantee on non-coral inverts, 10 day guarantee only applies to corals. DO NOT remove the coral from the plug for 10 days or this will void your 10 day guarantee. Livestock credit cannot be used for shipping. Packs & discounted corals get either replacements or credit for amount paid, not items original price.
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Please call us if disabled or impaired for help ordering.