HOW TO FILE A DOA CLAIM

PLEASE FOLLOW THESE STEPS IN THE UNLIKELY EVENT THAT YOU HAPPEN TO RECEIVE DEAD/DYING LIVESTOCK:

• DOCUMENT ANY DOA’S - TAKE A PICTURE OF YOUR PACKING SLIP(SUPPLIED IN YOUR SHIPPING BOX) AS WELL AS CLEAR PICTURES/VIDEOS OF ANYTHING THAT ARRIVES DEAD/DYING. WHEN TAKING PICTURES OF DEAD/DYING CORALS, PLEASE MAKE SURE THAT THE PICTURES ARE CLEAR, CORALS ARE IN WATER, AND THAT THE PICTURES ARE TAKEN WITH WHITE AQUARIUM LIGHTS ON.

• CONTACT OUR CUSTOMER SERVICE TEAM - YOU CAN EITHER EMAIL US THE PICTURES/VIDEOS AT CONTACT@WORLDWIDECORALS.COM OR YOU CAN FILL OUT THE DOA FORM FOUND BELOW. LET US KNOW IF THE WATER WAS EITHER TOO HOT OR COLD, OR IF THERE WAS SOME OTHER POSSIBLE REASON FOR THE ISSUE (SUCH AS A FEDEX DELAY). THE MORE PICTURES THE BETTER!

• WAIT FOR OUR RESPONSE - ONCE THE DOCUMENTATION OF THE ISSUE HAS BEEN SUBMITTED, WE WILL RESPOND TO YOU ON THE NEXT COURSE OF ACTION FOR YOUR CLAIM. WE WILL RESPOND WITHIN 24 HOURS (MONDAY - FRIDAY). DO NOT DISCARD ANY DEAD/DYING LIVESTOCK BEFORE WE GIVE PERMISSION TO DO SO OR YOUR GUARANTEE WILL BE VOID!!!!

PLEASE KEEP IN MIND THAT IN THE EVENT THAT WE DO NOT RECEIVE DOCUMENTATION OF THE DOA/DYING LIVESTOCK, THERE WILL BE NO GUARANTEE.

THANK YOU,

WWC CUSTOMER SERVICE TEAM

{formbuilder:48111}