BUY WITH CONFIDENCE
When you make a purchase from worldwidecorals.com you can buy with 100% confidence. Each customers purchase comes with a commitment from the WWC team for the health of your animals and satisfaction of your order. No hassles, just provide us with a photo of the WWC Coral Frags (originating from WWC) within 5 days, a photo of your West Coast Source (WCS) coral colony within 5 days, or a video of the Saltwater Fish within 3 days. All Saltwater Inverts and WWC Outlet Corals have an arrive alive guarantee only.
If your new livestock addition does not stay alive for the guarantee period we will issue you a store credit. We do not cover any shipping costs for credited livestock. FedEx delays due to weather or mechanical failure which result in loss may not be covered under our guarantee. We are not responsible for incorrect addresses provided by the buyer. Please know that we will do whatever we can to make it right!
The following applies to our Guarantees
Email us with a clear picture or video of the deceased WWC Coral Frag (excluding WWC Outlet Corals) within 5 days of delivery for coral.
Email us with a clear picture or video of the deceased Saltwater Fish within 3 days from the time posted by FedEx.
WWC Outlet Corals and Saltwater Inverts NEED to have a picture or video of the DOA item submitted THE SAME DAY of arrival.
DO NOT remove the coral from the plug for 5 days or guarantee is void.
DO NOT discard or ship the specimen back without WWC authorization, doing so will void the guarantee.
DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
Guarantee applies to shipments only, not local pickup.
It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.
See our recommended parameters chart below for reference.
Our Recommended Parameters:
| Parameter | Reef Aquarium |
|---|---|
| Specific Gravity | 1.024-1.026 |
| Temperature | 75-78 Degrees F |
| pH | 8.1-8.4 |
| Calcium | 380-450ppm |
| Alkalinity | 8-9dKH |
| Magnesium | 1300-1450ppm |
| Nitrate (NO3) | 10-30ppm |
| Phosphate | 0.01-0.1ppm |
| Nitrite (NO2) | Undetectable |
| Ammonia (NH3) | Undetectable |
Any order cancellations will be credited for 1 year or refunded with a 20% cancellation fee.
At this time we offer an arrive alive guarantee on non-coral inverts, 5 day guarantee only applies to corals, 3 day guarantee for fish.
It is up to our discretion to void your guarantee if you purchase fish that are incompatible with each other or with current tankmates. Please do your research on the fish that you are considering purchasing before making the purchase on them in order to guarantee that there will not be any possible incompatibility and aggression issues. World Wide Corals cannot be held responsible for any issues concerning fish damage or fish loss in these instances. Please keep in mind that our customer service team is available in case you have any questions concerning fish compatibility.
WWC strongly encourages the use of a quarantine tank when bringing in new fish. Having an established quarantine tank will help to avoid any possible issues from being transferred to your display tank. Adding one of these fish directly to your display tank without taking proper precautions is very risky and we suggest avoiding doing this if possible. Please keep in mind that our Fish Direct fish are not pre-quarantined
DOA FORMAny question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.