BUY WITH CONFIDENCE
When you make a purchase from worldwidecorals.com you can buy with 100% confidence. Each customers purchase comes with a commitment from the WWC team for the health of your animals and satisfaction of your order. No hassles, just provide us with a photo of the WWC Coral Frags (originating from WWC) within 5 days, a photo of your West Coast Source (WCS) coral colony within 5 days, or a video of the Saltwater Fish within 3 days. All Saltwater Inverts and WWC Outlet Corals have an arrive alive guarantee only.
If your new livestock addition does not stay alive for the guarantee period we will issue you a store credit. We do not cover any shipping costs for credited livestock. FedEx delays due to weather or mechanical failure which result in loss may not be covered under our guarantee. We are not responsible for incorrect addresses provided by the buyer. Please know that we will do whatever we can to make it right!
The following applies to our Guarantees
Email us with a clear picture or video of the deceased WWC Coral Frag (excluding WWC Outlet Corals) within 5 days of delivery for coral.
Email us with a clear picture or video of the deceased Saltwater Fish within 3 days from the time posted by FedEx.
WWC Outlet Corals and Saltwater Inverts NEED to have a picture or video of the DOA item submitted THE SAME DAY of arrival.
DO NOT remove the coral from the plug for 5 days or guarantee is void.
DO NOT discard or ship the specimen back without WWC authorization, doing so will void the guarantee.
DO NOT refuse the shipment if box is leaking or appears damaged or guarantee is void.
Guarantee applies to shipments only, not local pickup.
It is up to our discretion to void your guarantee if we believe your tank is not in suitable conditions to keep your animals alive and healthy.
See our recommended parameters chart below for reference.
Our Recommended Parameters:
| Parameter | Reef Aquarium |
|---|---|
| Specific Gravity | 1.024-1.026 |
| Temperature | 75-78 Degrees F |
| pH | 8.1-8.4 |
| Calcium | 380-450ppm |
| Alkalinity | 8-9dKH |
| Magnesium | 1300-1450ppm |
| Nitrate (NO3) | 10-30ppm |
| Phosphate | 0.01-0.1ppm |
| Nitrite (NO2) | Undetectable |
| Ammonia (NH3) | Undetectable |