Returns, Refunds & Warranty

Please follow these instructions to return items, receive refunds, and handle warranty issues for aquarium supplies and equipment. The following applies to aquarium supplies orders placed online at WorldwideCorals.com. We want you to be happy with your purchase. All returns must meet the conditions below.

Returns & Refunds

• Return Eligibility: World Wide Corals is happy to accept returns of new, unused items in their original, factory-sealed packaging within 45 days of delivery for a full refund to your original payment method (minus any applicable shipping, financing, and 10% restocking fees).
• After 45 Days: If more than 45 days have passed since delivery, return requests are handled on a case-by-case basis. Approved returns after 45 days will receive store credit only — no cash refund.
• Condition of Items: All returned products must be in like-new condition — unopened, unused, unwashed, and free from any water exposure or chemical residue. No returns will be accepted if the item shows any signs of use (e.g. wet filter media, installed parts, or emptied containers) or if the packaging is opened, damaged, or incomplete. Save all original tags and manuals.
• Inspection Upon Delivery: Please inspect all items immediately upon arrival. If any package or item is visibly damaged from shipping, report it right away. We require notification of any damage within 24 hours of receipt.
• Customer Responsibilities: Customers are responsible for return shipping costs. We will provide a prepaid return label for damaged items, but for routine returns you must pay return shipping. Original shipping charges are non-refundable. Gift cards and store credit are also non-refundable.
• Order Cancellations: Special-order or drop-shipped items (e.g. aquariums or products shipped directly from the manufacturer) cannot be canceled or returned after they are placed.

Non-Returnable Items

Certain products are not eligible for return under any circumstances:

• Aquariums & Sumps: Standard tanks, aquarium sumps, and aquarium systems (unless a shipping-damage or manufacturer-warranty claim). Drop-shipped damages and warranty claims must be handled through the manufacturer or distributor.
• Batteries: Batteries (including sealed lead-acid, lithium-ion, etc.) cannot be returned.
• Liquids & Consumables: Any liquid products with expiration dates cannot be returned for safety and freshness reasons.
• Final Sale Items: Items marked "Clearance," "Blowout," "Liquidation," or otherwise designated as final-sale are not returnable. All clearance and promotional deals are final.
• Promotional / MAP Items: Products under minimum advertised price (MAP) restrictions, or gift cards, are excluded from returns unless explicitly stated otherwise.

Shipping Damage

If your order arrives damaged or defective, we will replace it at no extra charge. Please follow these steps:

1. Report Damage Immediately — Contact us within 24 hours of delivery. Keep all original packaging and damaged goods until the claim is resolved.
2. Send Photos — Email clear photos of the damaged item and box to contact@worldwidecorals.com. We recommend inspecting all items as soon as possible after delivery.
3. Free Replacement — Upon approval, we will exchange the damaged item free of charge and cover the shipping cost of the replacement.
4. Return Label — After your damage claim is approved, we will email you a prepaid return label to send the damaged item back.
5. Quick Ship-Out — Once we receive the damaged item, your replacement will ship immediately.

Product Warranty

• Manufacturer's Warranty Only: Our products come with the manufacturer's warranty only. World Wide Corals is not responsible for manufacturing defects.
• Contact the Manufacturer: If you believe a product has a factory defect, refer to the warranty documentation or the manufacturer's website for instructions. Most warranty claims must be handled by the maker of the product.
• Your Statutory Rights: If a product is defective, you may have rights under your local laws (repair, replacement, or refund) in addition to any written warranty. Our stated policy and the manufacturer's warranty operate alongside these rights — they do not eliminate them.

Additional Policy

• Points & Rewards: If you earned loyalty points on an order that is later returned or canceled, those points will be deducted accordingly.
• How to Initiate a Return: Email contact@worldwidecorals.com with your order number and details. Include photos to show unused condition or if reporting damage (required). Our support team will guide you through the rest.
• Financing & Returns: If items were paid using one of our financing options, your refund will be net of any non-refundable financing fees.